CUSTOMER CLARIFICATION TEXT ON THE PROCESSING OF PERSONAL DATA
Data Officer: İstanbul Turizm ve Otelcilik Aş.
Osmanlı Sokak No: 9 Taksim-Beyoğlu-İstanbul
İSTANBUL TURİZM VE OTELCİLİK ANONİM ŞİRKETİ which is the operator of The Marmara Hotels and The Marmara Esma Sultan Mansion, with registered office address Osmanlı Sokak No:9 Beyoğlu- İstanbul and the taxpayer to the Büyük Mükellefler Tax Office with number 4810040881, Data Supervisor with Mersis number 0481004088100015 attaches great importance to ensuring the security of your personal information you have provided to them.
As İstanbul Turizm ve Otelcilik Aş. (“The Marmara Collection”) , we have prepared this disclosure text to inform you, our valued customers, regarding the processing, storage and transfer of your personal data within the framework of the Law No. 6698 on Protection of Personal Data (“KVKK”), EU General Data Protection Regulation (GDPR) and related legislation and legal regulations.
What personal data is being processed and what are the purposes for which your personal data is being processed?
Within the scope of our activities, we collect your data below from our customers and process them for the purposes specified.
2. Data Categorization :
Name, surname, TR ID number, date of birth, birthplace, marital status, Passport information, Nationality information, license plate information, Province, county, Volume, Serial No
Phone number, e-mail address, address, Kep address, etc.
Such as tax identification number, credit card information, Bank IBAN number, bank account number, billing information
Physical Space Safety Information
As recorded images with camera recordings
Family Members and Relatives Information
Family members and relatives information
Audio and visual recordings
Such as photo(s) taken at events and posted on the website
Legal Process Information
Such as information found in judicial correspondence with authorized public bodies
Customer transaction information
Such as Order Information, request information, Complaint Information
Such as the data obtained by survey work
Health related data such as Food alergy,Height ,Weight ,Body Mass Index Within the scope of pandemic measures, whether they have a chronic illness, Covid 19 or not and/orwhether they have contact or not
Data on whether they had travelled abroad in the last 14 days or not
3. The Purposes For Which Personal Data Is Processed
Purpose Of Data Processing
Legal Reason For Data Processing
Physical Location Security Information
Ensuring Physical Space Security
Clearly stipulated in the law on the protection of personal data article 5 clause f paragraph 2a
Credentials, Contact Information
Execution Of Emergency Management Processes
Execution of Finance and Accounting
Conduct of communication activities
Conduct / Audit Of Business Activities
Execution Of Goods/Services Sales Processes
Execution of Goods/Services Production and Operation Processes
Execution Of Customer Relationship Management Processes
Organization and Event Management
Monitoring Of Insurance Transactions
Execution of contract processes
Follow-Up Of Claims/Complaints
The law on the protection of personal data article 5 clause f paragraph 2 c; Establishment and Conclusion of the Contract
Credentials, Contact Information, Financial Information
Carrying Out Activities In Accordance With The Legislation
Customer Transaction Information
Family Members and Relatives Information
Execution Of Information Security Processes
Providing information to Authorized Persons, Institutions and Organizations
The Law on the Protection of Personal Data article 5 clause f paragraph 2ç ; Obligation to Fulfill Legal Liability
Follow-up and execution of Legal Affairs
Family Members and Relatives Information, gender
The law on the protection of personal data article 5 clause f paragraph 2f; Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned.
The Law on the Protection of Personal Data article 5 clause f paragraph 2f ; the necessity of processing data for the legitimate interests of the data principal
Providing Security of Movable Goods and Resources
Ensuring The Security Of Chief Data Officer Operations
The Law on the Protection of Personal Data article 5 clause 1 with your explicit consent,
To provide personalized service
Identity Data, Communication Data
Execution Of Activities For Customer Satisfaction
•Execution Of Advertising / Campaign / Promotion Processes
Identity Data, Communication Data, Marketing
Execution Of Company/Product / Service Commitment Processes
Conducting Marketing Analysis Studies
Taking and Evaluating Suggestions for Improvement of Business Processes
Execution Of Marketing Processes Of Products/Services
4. To whom and for what purpose personal data may be transferred
Legal Reason For The Transfer
Authorized public institutions and organizations
Security Unit under the identity Reporting Act
Courts, Public Prosecutors and police departments in case of written request
Ministry of Tourism and Revenue Administration under supervision
Business Partner (Banks, financial advisors)
Giving information about credit card collection, refund of fees to the bank
Audit of financial records
Business partner (financial advisor)
Approval of financial and financial statements by YMM company.
Business Partner (Broker Insurance Company)
Supplier (e-mail service supplier)
Delivery of Correspondence information such as purchase of goods and services, establishment of accommodation agreement, notification
The Law on the Protection of Personal Data article 5 clause f paragraph 1f ;
Supplier (Car Rental Company , tour company, Transport Company )
In order to fulfill these demands when you have demands such as car rental, city tour
Delivery of your dispatch information to the shipping company while shipping the goods
Supplier (Information Systems supplier company)
To provide Information Technology Support Services
Conduct / audit of business activities
Supplier (Measurement and Evaluation Specialist)
Customer satisfaction etc. market research, etc. studies
The Law on the Protection of Personal Data article 5 clause 1 Explicit Consent
Providing information to authorized public institutions and organizations, such as the Ministry of Health, per request due to the pandemic
5. Methods Of Collecting Your Personal Data
Your personal data as set out above ; printed/electronic forms, contracts/agreements, E-Mail, reports, contacts, events, Wi-Fi ,security cameras, car license plate, partners, and face to face interviews depending on the method by means of physical or electronic form will be collected and processed within the purposes specified above, and is transmitted.
6. What are the rights of contacts to their personal data and how they can exercise those rights
By applying to us as the person concerned in accordance with the Law on the Protection of Personal Data article 11 you have the rights;
To learn whether personal data is processed or not,
To request information about personal data if it has been processed,
To learn the purpose of processing personal data and whether they are used conforming the purpose,
To know the third parties which personal data is transferred domestically or abroad,
If your personal data is incomplete or improperly processed, request that they be corrected and that the transaction in this context be notified to third parties that your personal data has been transferred,
In the event that the reasons for processing your personal data for consideration within the scope of the purpose, duration and constitutional principles are eliminated, you must request the deletion or destruction of your personal data and request that the transaction carried out in this context be notified to third parties to whom the personal data was transferred, even though it has been processed in accordance with,
To object the occurrence of a result against the person himself/herself by analyzing the processed data exclusively through automated systems,
To claim damages in the event of a corruption due to the processing of personal data in a way that violates the law.
By using the Application Form if you wish, your applications and requests regarding your personal data can be:
● By sending a petition with an original signature and a photocopy of identity to the address of Osmanlı Sokak No: 9 Taksim-Beyoğlu-Istanbul,
● By applying to our company's commercial center address, Osmanlı Sokak No: 9 Taksim-Beyoğlu-Istanbul, with a valid ID card.,
● By sending it to our registered e-mail address electronic signature and electronic signature firstname.lastname@example.org ,
In accordance with the communiqué on the procedures and principles of application to the data officer, the person concerned, name, last name in the application, if the application is written signature, T.R. ID number (in case of foreign applicant, passport number), notification mainly residential or business address on the basis of the notification e-mail address, telephone number, and fax number on the topic of demand information should be available.
The person concerned must clearly and explicitly state their claims in the application, which includes explanations of their rights to exercise the above-mentioned rights. Information and documents regarding the application must be attached to the application.
Although the subject of the request must be related to applicant, if the applicant is acting on behalf of someone else, the applicant must be specially authorized in this regard and this authority must be documented (special power of attorney). In addition, the application must contain identity and address information and documents confirming the identity must be attached to the application.
Requests made by unauthorized third parties on behalf of someone else will not be taken into consideration.
7.How Long Will Your Requests Regarding Processing Your Personal Data Be Answered
Your requests regarding your personal data will be evaluated and answered within 30 days at the latest starting from the date they reach us. If your request is evaluated negatively, the reasons for the rejection are sent to the address you specified in the application via e-mail or mail.
The hotel grounds are gorgeous, with spectacular views from the pool and the terrace restaurant. Our room had an enormous balcony with breathtaking views.
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