Sustainability

We know that tourism sustainability efforts minimize the negative impacts on social, environmental, and cultural heritage, and sustainable tourism carries crucial responsibilities.

In this regard, we are actively working on a range of issues included within the concept of sustainability, such as reducing environmental impacts, protecting human rights, managing energy, water, and waste efficiently, preserving cultural and social heritage, benefiting the local community and local producers economically and socially, and safeguarding the environment.

Our core values, which we emphasize, reflect the importance of responsible and sustainable tourism. We focus on effectively managing sustainability risks and ensuring sustainable growth through long-term strategies, aiming to increase our success day by day. It is of utmost importance to us to inform our stakeholders transparently and effectively about our activities and their impacts. In this context, we will publish annual sustainability reports, providing full access to all stakeholders.

We look forward to receiving their feedback and suggestions as part of our ongoing sustainability journey.

ENVIRONMENTAL AND WASTE MANAGEMENT POLICY

In all stages of our products and services, we adhere to the principles of compliance with the regulations set by the legal authorities, the rule of law, and national and international legislation. We also follow other voluntary conditions that our facility must comply with.

As a facility that respects the environment and future generations, we aim to contribute to the development of the local community through all our activities. We also guide our employees, suppliers, and guests to be environmentally conscious by providing education and information to help them contribute to the system.

We are pleased to share our environmental awareness with all of our stakeholders. Our goal is to use natural resources appropriately and efficiently and to use eco-friendly products. By making environmental protection a core principle in all our activities and using our resources most efficiently, we aim to prevent environmental pollution. We also strive to reduce our waste under the zero-waste policy and ensure that any waste generated is recycled, making it harmless to nature. We are committed to protecting biodiversity and ecosystems.

We classify our waste according to its nature, separate it at designated waste segregation points, and dispose of it through licensed organizations determined by the ministry. We inform our guests about our environmental awareness and encourage them to respect nature and contribute to its protection during their stay.

ENERGY EFFICIENCY POLICY

We act with awareness of our responsibilities to ensure energy efficiency, leaving a livable world for future generations and protecting the environment.

While fulfilling our responsibilities toward nature, we follow national and international standards, laws, and regulations and implement initiatives to reduce energy consumption and/or continuously improve our energy performance.

Without compromising guest comfort, we continue to empower our teams with technical services to identify technologies and innovations that facilitate energy use reduction. We set specific goals for the efficient use of energy resources, train our employees, and offer guidance to our guests and stakeholders by these objectives.

At our hotels, we aim to continuously improve our energy performance by using energy resources as efficiently as possible and increasing the use of alternative renewable energy sources.

QUALITY, FOOD SAFETY, AND OCCUPATIONAL HEALTH & SAFETY POLICY

We demonstrate a management approach focused on leadership, innovation, and continuous improvement in the hospitality industry. Our top priority is the health and safety of our employees, partners, guests, suppliers, and all our stakeholders.

We comply with national and international laws and regulations to ensure that our guests, employees, and all stakeholders receive services in a safe and healthy environment. We conduct our operations by legal requirements, food safety, quality, and occupational health and safety standards, regularly implementing and reviewing necessary controls and precautions.

We identify the impacts and risks of our activities on food safety, quality, occupational health, and safety. We take the necessary measures to prevent these risks or reduce their undesirable effects.

We create objectives and programs to continuously develop our food safety, quality, and occupational health and safety processes, review them, and invest in the necessary resources.

We conduct necessary controls and take preventive actions to prevent and eliminate hazardous environments that may cause accidents and illnesses, as well as environmental pollution arising from our activities.

We involve our employees by raising their awareness and integrating them into the process.

We encourage our suppliers to comply with our policy by adhering to food safety, environmental, occupational health, and safety standards and regulations, and we ensure collaboration in these areas.

We inform our guests about our environmental sensitivity, encouraging them to respect and protect nature during their stay.

With a guest-focused approach, we are committed to ensuring guest satisfaction by upholding food safety, quality standards, and legal requirements while using all resources efficiently.

To protect the health of employees and guests, we apply food safety and regulatory requirements from the product procurement stage to the service delivery process, ensuring hygiene standards are met and continually improving them. In promoting food safety, we aim to reduce food waste to prevent wastefulness and use resources efficiently.

We manage the process with the necessary training and information to raise awareness among all our stakeholders and ensure that independent external organizations control our processes.

ENVIRONMENTAL PURCHASING POLICY

Our Environmental Purchasing Policy aims to strengthen and ensure the continuity of our human and labor rights principles and sustainability approach throughout the supply chain. This policy reflects our commitment to honesty, trust, and respect for human rights and labor standards in all our operations and relationships with our stakeholders.

To achieve this goal, we expect our suppliers to share these core principles with us and collaborate to continuously improve and develop them. We encourage constructive feedback and systematically share best practices in this area.

We expect all our suppliers to uphold freedom of thought and belief and to provide services without discrimination based on language, religion, race, gender, social class, age, or union membership. Additionally, we require that they do not tolerate exploitation or harassment.

In the selection of suppliers, we ensure adherence to the core principles outlined here, and we obtain commitments from our suppliers on the following:

• All operations and processes must comply with applicable laws. Relevant environmental protection laws, regulations, guidelines, and codes of conduct must be fully implemented.
• Fraud, deceit, and bribery in any form are strictly prohibited.
• All behaviors undermining mutual trust, respect, or commercial reputation are avoided.
• No actions that damage a person’s dignity or reputation will be taken.
• Forced and/or child labor is not permitted.
• All employees have equal rights. No form of discrimination is tolerated.
• Decisions and practices regarding working conditions, wages, working hours, and union and collective bargaining rights are fair and comply with applicable laws.
• Workplace and worker health and safety are prioritized. All necessary precautions are taken.
• Environmentally friendly practices are preferred in the packaging and delivery of products.
• The product range includes environmentally friendly product/raw material alternatives.
• We work with our suppliers to continuously improve and update product quality and safety.
• Our suppliers stay informed of the latest developments and technologies and provide suggestions for improvement.
• Focus on protecting ecosystems, habitats, and all species, particularly endangered and endemic species. This includes preventing land degradation, sustaining the capacity of natural ecosystems, and continuously improving and developing them. The goal is to manage the impact on biodiversity sustainably.
• In all product, production, transportation, storage, and other operations, reduce and/or eliminate waste and wastewater generation, greenhouse gas emissions, chemical use, and other environmental impacts by employing reuse, recycling, or substitution practices.

We work with our suppliers based on principles of business ethics, collaborating to improve their performance on environmental and social matters.

When purchasing the requested products or services, and where possible (i.e., if the product or service is available/accessible and continuous supply is ensured), we aim to source from local suppliers near the facility, thereby contributing to the reduction of carbon dioxide and greenhouse gas emissions during delivery and minimizing environmental impact.

When selecting suppliers for central or local product/service purchases, we prioritize those who are environmentally conscious, locally/regionally sourced, and meet the following criteria:

• Fuels, chemicals, pest control agents, vehicles and equipment consuming fossil fuels, electrical tools, refrigerant gases, noise-generating tools, consumables, plastics, and construction materials must be environmentally friendly.
• Suppliers must possess the necessary permits and certifications.
• Energy efficiency classes must be taken into account.